“The mediators helped to open the dialogue between my neighbor and me. I was very frustrated going into the meeting; however, now I feel my issues were heard and understood, and we have a plan for moving forward. Thank you.”
What is Neighborhood Mediation?
Resolutions Northwest’s Neighborhood Mediation Program provides neighbors in Portland with a confidential and compassionate process for effectively resolving conflicts such as:
- Neighbors: noise, animals, trees, parking, property maintenance, harassment, etc.
- Landlords/Tenants or Roommates: rent, repairs, utilities, noise, communication, etc.
- Residence/Business: traffic, noise, smell, property appearance, lighting, safety, etc.
- Groups: any neighborhood conflict/issue
Over 94% of community members who have used our services report satisfaction with the mediation process and the agreements reached during mediation. Unsure if mediation is right for you? Give us a call and we will help you figure that out. We provide other types of mediation for a fee (workplace, organizational, family).
Stuart Watson, mediation coordinator explains:
The first step is to call our office. We will take a brief description of your problem, explain the mediation process, and schedule a time for a mediator to call you back.
You can contact us:
By phone at 503-595-4890, ext. 0; or
By email at: firstname.lastname@example.org
Bi-lingual and interpreted services are also available.
Following your initial call, you will receive a call from one of our mediators who will listen to your concerns, clarify information, and help identify the issues you would like to discuss with the other party(s). Mediators do not “represent” either side, and mediators will not make decisions or tell you what you should do. Mediators simply help the parties discuss the issues together and most often help the parties create an agreement that works for both sides. The mediator will assist you in two ways:
Conflict Coaching: The mediator can help you clarify what is important to you, and prepare for a productive discussion with the other party about your concern. You may find that with helpful information, support, and encouragement you may want to resolve the issue yourself, or,
Mediation: The mediator will contact the other party, listen to their concerns and invite them to a mediation meeting (2 hours). If both parties agree to move forward with a face-to-face mediation, we will schedule a meeting date, place and time.
Confidential, Voluntary, Free
- The phone conversations with the mediator and the discussions during a mediation meeting are kept confidential by Resolutions Northwest: we do not share information with any person or agency without your consent.
- Mediation is a voluntary process: all parties choose whether they want to participate.
- Community mediation grew out of the social and political movements of the 1960s to empower community members to resolve their own disputes, rather than take it to the slow and expensive court system. Resolutions Northwest offers neighborhood mediation at no cost to residents living/working in the City of Portland. Our program is funded primarily through a grant with the City of Portland’s Office of Neighborhood Involvement but we also rely on donations for a portion of the program’s expenses.
Mediator Training Program
Neighborhood mediations at Resolutions Northwest are facilitated by both staff and volunteer community mediators who are trained, coached and mentored by our staff of professional mediators during a comprehensive, year-long training program. Learn more about our Volunteer Mediator Training Program.
For more information: