Your satisfaction with Resolutions Northwest’s services and products is important to us. The following is our refund and exchange policy:
Trainings, Classes, Events:
100% cancellation refund, minus a $25 administrative fee, is available until 14 days prior to event 0% cancellation refund less than 14 days prior to event.
RNW reserves the right to cancel a training, class or event. Should an RNW cancellation occur, a full refund will be made within 10 days of the date of cancellation. Exceptions to the refund policy may be made based on documentation of extraordinary circumstances, including medical. Request for exemptions due to extraordinary circumstances should be submitted immediately; however, no requests will be considered 30 days beyond the date of event in question.
To apply for an exception you will need to submit a brief written statement of explanation and documentation (if appropriate) to:
By email: firstname.lastname@example.org
By mail: Resolutions Northwest 2538 NE Broadway, Suite A, Portland, OR 97232
Products: Full refund or exchange if item(s) returned in same condition as when purchased within 14 days from date of purchase. Defective goods will be exchanged for the identical item if returned within 14 days from date of purchase. Shipping can only be refunded if the return is a result of an error by Resolutions Northwest. 1-18-2013