Our Mediation Philosophy
People have the ability to resolve their own conflicts. However, when the issues are very important or emotionally charged, people can get entrenched in their positions and are unable to hear each other well. Our mediators provide a safe and structured process to facilitate progress towards each party’s goals. While we guide the process with focus and compassion, the parties do the work of trying to understand each other and negotiate a fair and sustainable outcome to their conflict.
What types of issues do we mediate?
Organizational / Workplace Mediation – Co-worker relations, Supervisor-employee relations, small business owners, organizational conflicts
Home / Family Mediation – HOA conflicts, Eldercare decisions, Parent-Teen conflicts, Couples’ decisions
Personal Mediation – Conflicts with friends, Loans or shared property, Creative projects
What is Conflict Coaching?
Our experienced mediators can also provide private, one-on-one conflict coaching to help you clarify your own values and objectives, and plan/practice addressing the conflict with the other people directly on your own. Find out how to get started.
Resolutions Northwest’s approach to conflict resolution supports our mission of connecting and restoring communities, aiming to help participants preserve or re-build relationships and the experience to manage future conflicts on their own. We use facilitative, interest-based negotiation (we will not arbitrate or make decisions/recommendations). All mediation conversations are confidential and voluntary, unless otherwise agreed upon
Looking for neighborhood mediation?
The Neighborhood Mediation Program allows us to provide free services for neighbor to neighbor conflicts in the City of Portland, and to train volunteer mediators to resolve neighbor conflicts.
With “Case Development,” the mediator will contact the parties involved to learn more about the conflict from each of their perspectives, provide coaching, and determine if a joint session (meeting in person) will work best for everyone involved.
During “Mediation sessions”, parties come together with one or two mediators to talk with each other about the conflict. The mediator helps guide the conversation, ensuring it is respectful and productive. The parties explore different solutions, and usually agree upon some that are put in writing.
Three Month Follow-Up
After the close of mediation, we follow up with all parties. This is done over the phone with a quick survey and is at no cost to you.