Services 2018-01-26T12:39:07+00:00


We provide training and consultation. We provide direct service to clients.
We build skills and capacity.

Are you looking to resolve a conflict? Are you looking to build your own personal capacity? What about your organization? Do you want to explore institutional biases and disproportionate impacts? Our programs can help you hone your own skills as well as the knowledge, skills, and attitudes within your organization.


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A confidential, compassionate, and structured process to effectively resolve workplace, family, community or organizational conflicts.


People have the ability to resolve their own conflicts. However, when the issues are very important or emotionally charged, people can get entrenched in their positions and are unable to hear each other well. Our mediators provide a safe and structured process to facilitate progress towards each party’s goals. While we guide the process with focus and compassion, the parties do the work of trying to understand each other and negotiate a fair and sustainable outcome to their conflict.


Resolutions Northwest’s approach to conflict resolution supports our mission of connecting and restoring communities, aiming to help participants preserve or re-build relationships and the experience to manage future conflicts on their own. We use facilitative, interest-based negotiation (we will not arbitrate or make decisions/recommendations). All mediation conversations are confidential and voluntary, unless otherwise agreed upon


Mediation process begins with a phone call. Give us a call (503.595.4890) to get started. We can help you find solutions to work, family, and/or neighbor conflicts. To prepare for mediation write down what is important to you and what you would like to discuss. Think about what each of you can do to solve the dispute and be ready to talk openly and listen. Download our info sheet.

Case Development: With “Case Development,” the mediator will contact the parties involved to learn more about the conflict from each of their perspectives, provide coaching, and determine if a joint session (meeting in person) will work best for everyone involved.
Mediation Sessions: During “Mediation sessions,” parties come together with one or two mediators to talk with each other about the conflict. The mediator helps guide the conversation, ensuring it is respectful and productive. The parties explore different solutions, and usually agree upon some that are put in writing. Three month follow-up: after the close of mediation, we follow up with all parties (completed by phone with a quick survey and is at no cost to you).


Conflict with your neighbors can quickly escalate. Get help before it goes too far. The Neighborhood Mediation Program allows us to provide free services for neighbor-to-neighbor conflicts in the City of Portland, and to train volunteer mediators to resolve neighbor conflicts.

“The mediators helped to open the dialogue between my neighbor and me. I was very frustrated going into the meeting; however, now I feel my issues were heard and understood, and we have a plan for moving forward. Thank you.”

Over 94% of community members with a neighborhood conflict that used our services report satisfaction with the mediation process and the agreements reached during mediation. Unsure if mediation is right for you? Give us a call and we will help you figure that out. We provide other types of mediation for a fee (workplace, organizational, family).

Following your initial call, you will receive a call from one of our mediators who will listen to your concerns, clarify information, and help identify the issues you would like to discuss with the other party(s). Mediators do not “represent” either side, and mediators will not make decisions or tell you what you should do. Mediators simply help the parties discuss the issues together and most often help the parties create an agreement that works for both sides.

The mediator will assist you in two ways:

Conflict Coaching: The mediator can help you clarify what is important to you, and prepare for a productive discussion with the other party about your concern. You may find that with helpful information, support, and encouragement, you may want to resolve the issue yourself.
Mediation: The mediator will contact the other party, listen to their concerns and invite them to a mediation meeting (2 hours). If both parties agree to move forward with a face-to-face mediation, we will schedule a meeting date, place and time.


The phone conversations with the mediator and the discussions during a mediation meeting are kept confidential by Resolutions Northwest: we do not share information with any person or agency without your consent. Mediation is a voluntary process: all parties choose whether they want to participate. Community mediation grew out of the social and political movements of the 1960s to empower community members to resolve their own disputes, rather than take it to the slow and expensive court system. Resolutions Northwest offers neighborhood mediation at no cost to residents living/working in the City of Portland. Our program is funded primarily through a grant with the City of Portland’s Office of Neighborhood Involvement but we also rely on donations for a portion of the program’s expenses.


Neighborhood mediations at Resolutions Northwest are facilitated by both staff and volunteer community mediators who are trained, coached, and mentored by our staff of professional mediators during a comprehensive training program. Learn more about our Training Program.


Radio Interview about Neighborhood Mediation Program (KBOO Radio)
The Essential Elements of Mediation Training (

Organizational / Workplace Mediation – Co-worker relations, Supervisor-employee relations, small business owners, organizational conflicts

Home / Family Mediation – HOA conflicts, Eldercare decisions, Parent-Teen conflicts, Couples’ decisions

Personal Mediation – Conflicts with friends, Loans or shared property, Creative projects

Our experienced mediators can provide private, one-on-one conflict coaching to help you clarify your own values and objectives, and plan/practice addressing the conflict with the other people directly on your own.

Resolutions Northwest’s Neighborhood Mediation Program provides neighbors in Portland with a confidential and compassionate process for effectively resolving conflicts such as:

Neighbors: noise, animals, trees, parking, property maintenance, harassment, etc.

Landlords/Tenants or Roommates: rent, repairs, utilities, noise, communication, etc.

Residence/Business: traffic, noise, smell, property appearance, lighting, safety, etc.

Groups: any neighborhood conflict/issue


Inclusive, collaborative, and productive processes to open lines of communication and creative thinking within groups of any size.


What is Facilitation? Resolutions Northwest offers facilitation services as a way to open lines of conversation within groups. Our facilitators will work with you to create a productive space where your group can share information, discuss options, and/or make decisions. We work with community-based groups, nonprofit organizations, businesses and government agencies – providing a variety of services. Together we work to create inclusive and collaborative group processes. Find more innovative solutions and stronger engagement. We are eager to work with you to create a facilitation process that works best for your group’s particular needs.


Resolutions Northwest is invested in supporting a broad range of communities within the City of Portland. We provide facilitation services at no cost for communities working within the Office of Neighborhood Involvement and Diversity and Civic Leadership groups. At least once a year we provide facilitation training, on-going mentorship, and hands on experience to our facilitation volunteers. We build the capacity of community members and plant the seed for peaceful and inclusive conflict resolution.


Pre/Post-Session Work: This may include assessment, case development, process design, materials development, logistics, and/or end-of-session summaries.

Facilitated Session: A facilitator or facilitation team
Assessment, case development,process design, materials development logistics, written end-of-session summaries

Set-up and breakdown

Basic Supplies such as: chart packs, markers, etc.

A meeting space at our office, if appropriate and available

Post-session follow-up assessment and/or client consultation


Professional development, coaching and consultation in schools, criminal justice system, and other sectors; safe and supportive dialogue services to repair harm and make things right.


Restorative justice is about building, maintaining, and repairing relationships to form healthy, supportive & inclusive communities. When we do things that impact others and create harm in the community, it is our individual and collective responsibility to make things right. Restorative practices help create spaces that hold us accountable in supportive and inclusive ways.

Resolutions Northwest is committed to teaching and implementing restorative justice practices in public schools in order to reduce high suspension explosion rates that disproportionately affect students of color. Restorative Justice is an opportunity to positively affect the climate of entire school but also to help youth accept accountability and make things right should problems occur, rather than just sending them home. It is an effort to disrupt the school to prison pipeline, which starts when students fall behind academically and are unsupervised because they have been suspend or expelled. In addition to schools, the team works with the Portland Parent Union and Dignity in Schools Campaign to address the systemic and systematic push-out in schools.

Learn more. View or download a brochure in Spanish or English.


In a school context, Restorative Justice is about:

Creating a culture of relationships and building safe school climates
Developing social and emotional skills
Creating time and space for people to building community and make things right
Unpacking our personal backpacks so we can be inclusive teachers and focused learners
We have staff in several schools in the Portland Public Schools with a dedicated Restorative Justice person to provide support for youth and staff: Rigler Elementary, Beaumont Middle School, Chief Joseph/Ockley Green, George Middle School, Madison High School, and Grant High School. We train and coach teachers and administrators in several school districts: Beaverton School District, Reynolds School District, Vancouver School District, and Hillsboro School District.


Our Victim Offender Meetings (VOM) program brings youth offenders and their victims together to talk about the many ripples of harm criminal behavior has caused not only to victims and the community, but often to their families and ultimately themselves. The process helps them to understand that although they can’t undo what they did, they can, and do, have a responsibility to repair the harm as much as possible.


Youth Action Team members are advocates and leaders in their schools; giving voice to injustice and inequities. Members of the action-oriented group often find themselves with a small network if any at all. Youth Action Team provides a platform for them to learn, support, and collaborate with youth leaders in other schools as well as connect in their communities outside the confines of school.


Innovative systems-level examination of the root causes of racially inequitable practices and outcomes. Leadership development, coaching, and assessment for catalyzing equitable organizational development.


In 2014 Resolutions Northwest (RNW) hired Carlos Windham as its Director of Equity and Community programs just after Uniting to Understand Racism (UUR) and Resolutions Northwest (RNW) merged to form RNW’s Understanding Racism (UR) program. For the next two years RNW transformed all of its personnel systems and training courses to ensure that all of its work was done through an equity/anti-racism lens, both internally and externally.

In May of 2016, Resolutions Northwest (RNW) offered our first full-day racial equity training. The title was Institutional Equity: Tools and Frameworks for Leaders. The pedagogical approach was grounded in the premise that any advocate has the potential to become a leader in racial equity efforts in their organization. In June of 2016, we offered our first Equity Mini, a short introduction to racial equity 101. The workshop sold-out almost immediately and the waiting list was deep enough to offer it again. In response to community demand, RNW is now offering the full day Institutional Equity workshop and corresponding minis multiple times a year. Participants in each of these full day trainings are invited back for brown-bag brush up community workshops multiple times a year. In July of 2016, we debuted our rebooted Interrupting Racism Actionshop. This full day offering was redesigned with a renewed focus on understanding and interrupting the daily ways in which everyone, particularly white folks, contribute to interpersonal and structural racism. Again, the workshop sold out immediately and is now offered multiple times a year with community brown-bag follow ups.

As this development unfolded, RNW integrated our Equity Framework across all Facilitation, Mediation, Conflict Resolution, Dialogue and other Community Programs. We now provide equity training in over 10 different workshops ranging from 2 hours to 3 days in length.We bring three decades of conflict resolution expertise and a conflict resolution framework to all of our services. As a result we empower individuals and organizations to create organizational transformation that creates sustainable changes and support social justice.


Six-week facilitated dialogue and education salons, designed to shift the paradigm around racism and bias in our families, businesses, and communities.


Dialogue is one of the most important forms of human communication a society needs in order to preserve relationships and cultivate deeper connections. If we are to develop new relationships, not just maintain the old, we need to create spaces for human connection on a deeper and more humanistic level. These connections will be made by our willingness to listen to one another, acquire knowledge, show all forms of loving-kindness, and be more empathetic to those human experiences that may not be our own.


Unexamined habits of thoughts about racial minorities are the single most important cause of racial harm today. Our purpose is to promote racial reconciliation and justice through honest dialogue and education. Two hours a week for six weeks you will explore racial bias inside and outside the workplace. A trained facilitator will create a safe environment in which participants can engage in guided discussion around selected readings and videos.


A collaborative process which allows participants to address equity matters and progress towards a sense of belonging. The purpose is to promote racial reconciliation and justice through honest dialogue and education. Over six weeks community members will have the space to:

Create relationships

Explore unseen impacts of racial bias

Determine possible next steps to unseen impacts

Move toward civic engagement

Understand Racism Equity in the Workplace


Start the conversation about organizational equity and racial bias. We work with organizations, businesses, individuals, and municipalities to shift the paradigm. Together we will spend twelve hours delving deep into how hidden bias can contribute low morale and an exclusionary atmosphere for people of color. Participants will have the space to:

Deepen team/staff communication

Explore unseen impacts of racial bias in an organizational structure

Develop more inclusive and equitable ways to work collaboratively

Move toward a more productive and creative space

Understand your equity footprint


This six-hour workshop will introduce participants to a ten-lesson, middle-school, social science curriculum, designed to present a more inclusive perspective of people in Oregon, from the indigenous American Indians to more recent Oregon immigrants. Even though learning the history and experience of people of color in Oregon may be painful, it is essential to help our young people understand the full history of our state, and better prepare them to be critical thinkers and active citizens in a diverse society. Educators who have taught this curriculum for several years will share detailed tips and strategies for facilitating issues and questions that arise, particularly during dialogue about race. Participants will gain access to the entire curriculum and can easily adapt it to other grade levels.


Interactive and engaging workshops to help you or your organization build capacity in key areas of leadership and communication.


Resolutions Northwest provides interactive and engaging workshops to help you or your organization build capacity in conflict resolution/management, communication, mediation, facilitation, diversity and equity. You can attend a workshop or we can bring one to you. We foster growth and innovation with dignity and equity when training. This means offering our in-house training workshops on a Pay-As-You’re-Able basis, providing translation services, allowing space in the training to let the group address specific areas of interest, and recognizing the impact – intentional or otherwise – of things that come up in the training.


The training workshops that Resolutions Northwest offers in-house are meant for everyone. RNW is a nonprofit organization and in alignment with our vision, we have made all our classes accessible to as many people as possible, regardless of socioeconomic status. We provide several ways for people to participate; through our Pay-As-You’re-Able option, one-year volunteer mediation program, and worktrade.


Learn More

The training and resources available are meant for everyone. RNW is a nonprofit organization and in alignment with our mission, we have made our community classes accessible to as many people as possible. We provide our trainees and clients with a superior educational experience, and we ask that you pay what you are able to pay.

The fee for each workshop covers our costs such as materials, refreshments, and staff time. Anything above that goes to support RNW’s work in the community. So for those who are able to pay the regular fee, it’s an important support for our work, and we thank you. However, we understand that life happens, and we don’t want that to stop you from learning and having the opportunity to grow personally and professionally. That’s why nearly all our workshops are pay-as-you’re-able. Your job is to think about what you’re able to contribute. What fee will support the trainers and RNW as much as you’re able, and still allow you to attend?

Yes! If you’re not able to pay, our computer system can’t quite handle that (but we can!). The way to do it is to enter $1, then at the bottom of the form choose the option for “I will pay later by check.” You can consider yourself registered at $0. Or you can enter any amount that is comfortable for you. Every dollar helps.

Yes! If you are able to pay more, we welcome the contribution. We will send you a donation receipt for any amount over the full training fee.

In case you would like to spread out your payments, we are offering a payment plan for our Equity-Informed Mediation Training in January 2018.

Most of the classes have a work-trade option for one or more spots. Often work traders help with class set-up and break-down, put training materials together, pick up food, and/or sign people in. We draw names to fill as many work-trade spots as we have available. Check the registration options for the training you are interested in.