Services 2018-06-28T11:46:50+00:00


We provide training and consultation.
We build skills and capacity.

Are you looking to resolve a conflict? Are you looking to build your own personal capacity? What about your organization? Do you want to explore institutional biases and disproportionate impacts? Our programs can help you hone your own skills as well as the knowledge, skills, and attitudes within your organization.


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A confidential, compassionate, and structured process to effectively resolve workplace, family, community or organizational conflicts. As conflict is a part of larger social and institutional influences, we approach it with awareness and a goal of advancing racial and social justice.


People have the ability to resolve their own conflicts. However, when the issues are very important or emotionally charged, people can get entrenched in their positions and are unable to hear each other well. Our mediators provide a structured process to facilitate progress towards each party’s goals, while addressing racial and social equity issues that may be impacting the situation. While we guide the process with focus and productivity, the parties do the work of trying to understand each other and negotiate a fair and sustainable outcome to their conflict.


Resolutions Northwest’s approach to conflict resolution supports our mission of facilitating honest dialogue to resolve conflict and advance racial & social justice.  We aim to help participants preserve or re-build relationships and the experience to manage future conflicts on their own. We use equity-informed, interest-based negotiation (we will not arbitrate or make decisions/recommendations). All mediation conversations are confidential and voluntary, unless otherwise agreed upon.


Mediation process begins with a phone call. Give us a call (503.595.4890) to get started. We can help you find solutions to work, family, and/or neighbor conflicts. To prepare for mediation write down what is important to you and what you would like to discuss. Think about what each of you can do to solve the dispute and be ready to talk openly and listen. Download our info sheet.

Case Development: With “Case Development,” the mediator will contact the parties involved to learn more about the conflict from each of their perspectives, provide coaching, and determine if a joint session (meeting in person) will work best for everyone involved.
Mediation Sessions: During “Mediation sessions,” parties come together with one or two mediators to talk with each other about the conflict. The mediator helps guide the conversation, ensuring it is respectful and productive. The parties explore different solutions, and usually agree upon some that are put in writing. Three month follow-up: after the close of mediation, we follow up with all parties (completed by phone with a quick survey and is at no cost to you).


Conflict with your neighbors can quickly escalate. Get help before it goes too far. The Neighborhood Mediation Program allows us to provide free services for neighbor-to-neighbor conflicts in the City of Portland, and to train volunteer mediators to resolve neighbor conflicts.

“The mediators helped to open the dialogue between my neighbor and me. I was very frustrated going into the meeting; however, now I feel my issues were heard and understood, and we have a plan for moving forward. Thank you.”

Over 94% of community members with a neighborhood conflict that used our services report satisfaction with the mediation process and the agreements reached during mediation. Unsure if mediation is right for you? Give us a call and we will help you figure that out. We provide other types of mediation for a fee (workplace, organizational, family).

Following your initial call, you will receive a call from one of our mediators who will listen to your concerns, clarify information, and help identify the issues you would like to discuss with the other party(s). Mediators do not “represent” either side, and mediators will not make decisions or tell you what you should do. Mediators simply help the parties discuss the issues together and most often help the parties create an agreement that works for both sides.

The mediator will assist you in two ways:

Conflict Coaching: The mediator can help you clarify what is important to you, and prepare for a productive discussion with the other party about your concern. You may find that with helpful information, support, and encouragement, you may want to resolve the issue yourself.
Mediation: The mediator will contact the other party, listen to their concerns and invite them to a mediation meeting (2 hours). If both parties agree to move forward with a face-to-face mediation, we will schedule a meeting date, place and time.


The phone conversations with the mediator and the discussions during a mediation meeting are kept confidential by Resolutions Northwest: we do not share information with any person or agency without your consent. Mediation is a voluntary process: all parties choose whether they want to participate. Community mediation grew out of the social and political movements of the 1960s to empower community members to resolve their own disputes, rather than take it to the slow and expensive court system. Resolutions Northwest offers neighborhood mediation at no cost to residents living/working in the City of Portland. Our program is funded primarily through a grant with the City of Portland’s Office of Neighborhood Involvement but we also rely on donations for a portion of the program’s expenses.


Neighborhood mediations at Resolutions Northwest are facilitated by both staff and volunteer community mediators who are trained, coached, and mentored by our staff of professional mediators during a comprehensive training program. Learn more about our Training Program.


Radio Interview about Neighborhood Mediation Program (KBOO Radio)
The Essential Elements of Mediation Training (

Organizational / Workplace Mediation – Co-worker relations, Supervisor-employee relations, small business owners, organizational conflicts

Home / Family Mediation – HOA conflicts, Eldercare decisions, Parent-Teen conflicts, Couples’ decisions

Personal Mediation – Conflicts with friends, Loans or shared property, Creative projects

Our experienced mediators can provide private, one-on-one conflict coaching to help you clarify your own values and objectives, and plan/practice addressing the conflict with the other people directly on your own.

Resolutions Northwest’s Neighborhood Mediation Program provides neighbors in Portland with a confidential and compassionate process for effectively resolving conflicts such as:

Neighbors: noise, animals, trees, parking, property maintenance, harassment, etc.

Landlords/Tenants or Roommates: rent, repairs, utilities, noise, communication, etc.

Residence/Business: traffic, noise, smell, property appearance, lighting, safety, etc.

Groups: any neighborhood conflict/issue


Inclusive, collaborative, and productive processes to open lines of communication and creative thinking within groups of any size.


What is Facilitation? Resolutions Northwest offers facilitation services as a way to open lines of conversation within groups. Our facilitators will work with you to create a productive space where your group can share information, discuss options, and/or make decisions. We work with community-based groups, nonprofit organizations, businesses and government agencies – providing a variety of services. Together we work to create inclusive and collaborative group processes. Find more innovative solutions and stronger engagement. We are eager to work with you to create a facilitation process that works best for your group’s particular needs.


Resolutions Northwest is invested in supporting a broad range of communities within the City of Portland. We provide facilitation services at no cost for communities working within the Office of Neighborhood Involvement and Diversity and Civic Leadership groups. At least once a year we provide facilitation training, on-going mentorship, and hands on experience to our facilitation volunteers. We build the capacity of community members and plant the seed for peaceful and inclusive conflict resolution.


Pre/Post-Session Work: This may include assessment, case development, process design, materials development, logistics, and/or end-of-session summaries.

Facilitated Session: A facilitator or facilitation team
Assessment, case development,process design, materials development logistics, written end-of-session summaries

Set-up and breakdown

Basic Supplies such as: chart packs, markers, etc.

A meeting space at our office, if appropriate and available

Post-session follow-up assessment and/or client consultation


Professional development, coaching and consultation in schools, criminal justice system, and other sectors; safe and supportive dialogue services to repair harm and make things right.


Restorative justice is about building, maintaining, and repairing relationships to form healthy, supportive & inclusive communities. When we do things that impact others and create harm in the community, it is our individual and collective responsibility to make things right. Restorative practices help create spaces that hold us accountable in supportive and inclusive ways.

Resolutions Northwest is committed to teach and implement restorative justice practices in the public school setting. The restorative justice philosophy seeks to reduce high suspension and expulsion rates that disproportionately affect students of color, and to improve, school climate. This is achieved by creating time and space to build community, teaching students and staff the importance of accountability, and empowering students and staff to repair harm when needed. Restorative justice is used to interrupt the school-to-prison pipeline, which begins when students are suspended and/or expelled, and as a result, fall behind academically. In addition to working in schools, Resolutions Northwest’s restorative justice team partners with the Portland Parent Union, and Dignity in Schools Campaign to further address systemic, and systematic push-out in schools.

Learn more. View or download a brochure in Spanish or English.


In a school context, Restorative Justice is about:

Creating a culture of relationships and building safe school climates
Developing social and emotional skills
Creating time and space for people to building community and make things right
Unpacking our personal backpacks so we can be inclusive teachers and focused learners

Resolutions Northwest is currently extending restorative services, to service providers for homeless youth, as well as self-governed villages for formerly houseless people.

We have dedicated restorative justice specialists, providing support for staff and students in the following schools:

Beaumont Middle School
George Middle School
Madison High School
Ockley Green Middle School
Rigler Elementary School

Our restorative justice team has provided training and coaching services to the following school districts:

Beaverton School District
Evergreen School District
Hillsboro School District
Parkrose School District
Reynolds School District
Vancouver School District

As well as trained learning communities at the Oregon Coast, and Alaska.


Youth Action Team members are advocates and leaders in their schools; giving voice to injustice and inequities. Members of the action-oriented group often find themselves with a small network if any at all. Youth Action Team provides a platform for them to learn, support, and collaborate with youth leaders in other schools as well as connect in their communities outside the confines of school.


Learn more about our summer 2018 youth internship and conference planning opportunity here. Applications are now open for summer 2018!

Donate to support this work and youth leadership, justice, equity, and community.


Innovative systems-level examination of the root causes of racially inequitable practices and outcomes. Leadership development, coaching, and assessment for catalyzing equitable organizational development.


In 2014 Resolutions Northwest (RNW) hired Carlos Windham as its Director of Equity and Community programs just after Uniting to Understand Racism (UUR) and Resolutions Northwest (RNW) merged to form RNW’s Understanding Racism (UR) program. For the next two years RNW transformed all of its personnel systems and training courses to ensure that all of its work was done through an equity/anti-racism lens, both internally and externally.

In May of 2016, Resolutions Northwest (RNW) offered our first full-day racial equity training. The title was Institutional Equity: Tools and Frameworks for Leaders. The pedagogical approach was grounded in the premise that any advocate has the potential to become a leader in racial equity efforts in their organization. In June of 2016, we offered our first Equity Mini, a short introduction to racial equity 101. The workshop sold-out almost immediately and the waiting list was deep enough to offer it again. In response to community demand, RNW is now offering the full day Institutional Equity workshop and corresponding minis multiple times a year. Participants in each of these full day trainings are invited back for brown-bag brush up community workshops multiple times a year. In July of 2016, we debuted our rebooted Interrupting Racism Actionshop. This full day offering was redesigned with a renewed focus on understanding and interrupting the daily ways in which everyone, particularly white folks, contribute to interpersonal and structural racism. Again, the workshop sold out immediately and is now offered multiple times a year with community brown-bag follow ups.

As this development unfolded, RNW integrated our Equity Framework across all Facilitation, Mediation, Conflict Resolution, Dialogue and other Community Programs. We now provide equity training in over 10 different workshops ranging from 2 hours to 3 days in length.We bring three decades of conflict resolution expertise and a conflict resolution framework to all of our services. As a result we empower individuals and organizations to create organizational transformation that creates sustainable changes and support social justice.


Interactive and engaging workshops to help you or your organization build capacity in key areas of leadership and communication.


Resolutions Northwest provides custom workshops on conflict resolution/management, communication, restorative justice, mediation, facilitation, and organizational development. You can attend a workshop or we can bring one to you.

We support your training goals, whether that means personal growth, professional development, or leading from where you are to affect institutional and systemic change. All of our trainings include racial equity tools and analysis. We strive to center the voices of those most impacted by the topic, support healing and resilience, and respond to real-time group dynamics.


RNW is a nonprofit organization, and in alignment with our vision, we have made our trainings accessible to as many people as possible. Most trainings offer payment options, including Pay-As-You’re-Able, payment plans, worktrade and/or scholarships. See below for more information. We also offer various volunteer training and practice opportunities.

Visit our training calendar to view upcoming workshops or click here to sign up to receive training announcements.


We design custom workshops for groups of all sizes. For longer trainings, we offer a pre-training survey to tailor the session to participant needs and a follow-up survey to evaluate how participants are applying the material and where they need additional support. Contact us for more information and a free estimate.

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We recognize that not everyone has the same ability to pay.
For those who are able, our regular fee helps to cover the cost of the training and sustain our other programs as a non-profit organization. We appreciate your support!

If you’re not able to afford the regular fee, we still want you to be able to attend. Under our pay-as-you’re-able plan, you pay any amount from $0 to the full fee.

That’s up to you. We ask you to support the training as much as you’re able while still making it possible for you to attend.

Yes! If you’re not able to pay, our computer system can’t quite handle that (but we can!). The way to do it is to enter $1, then at the bottom of the form choose the option for “I will pay later by check.” You can consider yourself registered at $0. Or you can enter any amount that is comfortable for you. Every dollar helps.

Yes! If you are able to pay more, we welcome the contribution. We will send you a donation receipt for any amount over the full training fee.

Yes! To set up a monthly payment plan: (1) Register for the training, and mark that you will pay later. Enter the total amount you are able to pay. (2) Your confirmation e-mail should include a link where you can set up your payments, or you can find that page here

Some workshops offer a lottery for one or more work-trade spots. Work traders attend for free in exchange for helping with tasks such as set-up and clean-up, putting training materials together, purchasing and setting up refreshments (with RNW funds), and/or signing people in. We can adjust tasks to meet your accessibility needs.

Check the registration options for the training you are interested in.

Note: You are also welcome to sign up in regular registration as well. If your name is drawn for work trade, we will refund any amount you might have paid.