LANDLORD / TENANT MEDIATION PILOT PROGRAM
For landlords and tenants looking to resolve conflicts prior to filing eviction claims. We seek to resolve conflicts beyond past- due rent, lack of communication, or complaints, and focus on rooted issues of equity. Our vision is to build healthier bonds between tenants and landlords to keep those most impacted housed, while working towards a city where housing is a human right. Click here for more information.
A confidential, compassionate, and structured process to effectively resolve community, workplace, family or organizational conflicts. Equity-informed mediation is a form of mediation where the mediator applies an equity framework to offer support to ALL parties at the table. As conflict is a part of larger social and institutional influences, we approach it ready to engage in discussions of race and social justice.
OUR MEDIATION PHILOSOPHY
People have the ability to resolve their own conflicts. However, when the issues are very important or emotionally charged, people can get entrenched in their positions and are unable to hear each other well. Our mediators provide a structured process to facilitate progress towards each party’s goals, while addressing racial and social equity issues that may be impacting the situation. While we guide the process with focus and productivity, the parties do the work of trying to understand each other and negotiate a fair and sustainable outcome to their conflict.
Resolutions Northwest’s approach to conflict resolution supports our mission of facilitating honest dialogue to resolve conflict and advance racial & social justice. We aim to help participants preserve or re-build relationships and the experience to manage future conflicts on their own. We use equity-informed, interest-based negotiation (we will not arbitrate or make decisions/recommendations). All mediation conversations are confidential and voluntary, unless otherwise agreed upon.
Mediation process begins with a phone call. Give us a call (503.595.4890) to get started. We can help you find solutions to work, family, and/or neighbor conflicts. To prepare for mediation write down what is important to you and what you would like to discuss. Think about what each of you can do to solve the dispute and be ready to talk openly and listen. We also recommend you read our Guide to Resolving Conflicts on Your Own. You can also download our info sheet. [Spanish-language version]
Case Development: With case development, the mediator will contact the parties involved to learn more about the conflict from each of their perspectives, provide coaching, and determine if a joint session (meeting in person) will work best for everyone involved.
Mediation Sessions: During mediation sessions, parties come together with one or two mediators to talk with each other about the conflict. The mediator helps guide the conversation, ensuring it is respectful and productive. The parties explore different solutions, and usually agree upon some that are put in writing.
Three month follow-up: after the close of mediation, we follow up with all parties (completed by phone with a quick survey and is at no cost to you).
CONFIDENTIAL & VOLUNTARY
The phone conversations with the mediator and the discussions during a mediation meeting are kept confidential by Resolutions Northwest: we do not share information with any person or agency without your consent. Mediation is a voluntary process: all parties choose whether they want to participate. Community mediation grew out of the social and political movements of the 1960s to empower community members to resolve their own disputes, rather than take it to the slow and expensive court system.
MEDIATOR TRAINING PROGRAM
Community mediations at Resolutions Northwest are facilitated by both staff and volunteer community mediators who are trained, coached, and mentored by our staff of professional mediators during a comprehensive training program. Learn more about our Training Program.
FOR MORE INFORMATION:
Radio Interview about Neighborhood Mediation Program (KBOO Radio)
The Essential Elements of Mediation Training (Mediate.com)